Truly custom and truly CME, our relationship with Gibson Custom Shop reflects a shared philosophy—individually crafted guitars, built by hand. Before each new batch goes into production, CME’s guitar gurus join forces with Gibson to select new top woods, finishes, fingerboard materials, neck profiles, pickups, hardware—you name it—all that goes into each CME-designed Custom Shop model. That means no automated decision-making. No passing the buck. It’s the old way. The slow way. The hard way. It’s the Gibson Custom Shop way, and when it comes to Gibson Custom Shop guitars it’s the Chicago Music Exchange way.
Fast Shipping with Professional Packaging
We offer a wide range of shipping options due to our long-standing partnerships with UPS, FedEx and DHL. Our warehouse staff are trained to pack your goods exactly according to the specifications we offer. Before shipping the goods are thoroughly examined and secured. Every day, we send thousands of packages to clients from all over the world. Our determination to be the biggest online retailer in the world is shown by this. The warehouses are located in Europe as much as they are in USA.
Note: Orders with more than one product will be assigned a distinct processing time, dependent on the particular item.
Before shipping, we will examine the items ordered thoroughly before sending the items. The majority of orders are shipped within 48 hrs. The delivery estimate is between 3-7 days.
Returns
The stock is constantly changing and cannot be fully controlled by us because of the involvement of several parties including the factory and our warehouse. Stock levels can fluctuate at any given time. Please be aware that it is possible that your order could become unavailable even after you've placed your order.
Our policy is valid for a period of 30 days. If 30 days have passed by since your purchase however, we're unable to give an exchange or refund.
In order to be eligible for a refund your product must be unopened and in the same state as you received it. It should also be in the original package.
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