Frequently Asked Questions
Everything you need to know about your next musical masterpiece.
What is the Chicago Music Exchange return policy?
We offer a 3-day return period for vintage and used gear, and a 30-day return period for most new items. All returns must be in their original condition and include all original packaging.
Do you offer international shipping for instruments?
Yes, we ship worldwide. Please note that international orders may be subject to customs duties, taxes, and CITES regulations depending on the materials used in the instrument.
How are instruments inspected before shipping?
Every instrument undergoes a rigorous multi-point inspection and professional setup by our expert luthiers to ensure it is stage-ready the moment it arrives at your door.
Can I trade in my gear toward a new purchase?
Absolutely. We offer competitive trade-in values and a straightforward 'Sell & Trade' process. You can submit your gear details online for a preliminary valuation.
What financing options are available?
We partner with several providers to offer flexible monthly payment plans. You can select your preferred financing option at checkout to see if you qualify for 0% APR or low-interest terms.
How do you ensure guitars are not damaged during transit?
We use specialized, heavy-duty guitar boxes and premium packing materials designed to withstand the rigors of shipping, ensuring your gear arrives safely and securely.