Returns & Exchanges
At Chicago Music Exchange, we want you to be completely satisfied with your gear, which is why we offer a 7-day return policy for most items and a 14-day exchange window. Our goal is to ensure you find the perfect sound, backed by our expert inspection and support process.
Initiate Your Return
Contact our support team via phone or email within the eligible return window to request a Return Merchandise Authorization (RMA) number.
Securely Pack Your Gear
Carefully repackage your item in its original shipping container with all included accessories, manuals, and original packaging materials to prevent damage.
Ship It Back
Affix the provided return label to your package and drop it off at the designated carrier location; we recommend keeping your tracking number for reference.
Inspection and Refund
Once our technicians receive and inspect the gear to confirm its condition, we will process your refund or store credit within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing